International Cargo



  • You should inspect cargo on arrival
  • You must hold the transport operators liable for any loss or damage
  • If you have an insurance certificate, you can contact the nearest Claims Settling Agent
  • A surveyor may be required to determine the nature, cause and extent of loss/damage
  • Act swiftly - the cargo remains your property


Required Documentation


  • Bill of Lading / Air Waybill
  • Commercial Invoice Insurance Certificate
  • Copy of notice of claim reported against carrier
  • Documentation relating to out-turn / receipt of goods
  • Local Carriers Waybill, where applicable
  • Copy of temperature records, where available
  • Invoices to confirm salvage / sale price, where applicable
  • Copy of instructions to carrier regarding carriage temperature, where applicable




  • You should always inspect cargo for loss or damage on arrival. Failure to do so will result in extra work to show that you did not cause the loss or damage yourself at a later time. If your cargo arrives in a container, the external   surfaces should be inspected for damage, and also the roof door seals and rust spots for water leaks.
  • Do not give a clean receipt to the delivering carrier unless you can immediately inspect the cargo and you determine it to be undamaged. When there is any doubt, you must immediately, hold the carriers/third party liable for the loss and advise Chadwicks. Failure to do so may prejudice you right to indemnity under the policy. Never accept the carrier's explanation that the cargo was received in a damaged condition. The carrier will need to provide evidence of their assertion.
  • Complete a Cargo Claim form  
  •  Consult the insurance certificate for the name of the survey agent. Contact the survey agent immediately. You have a legal obligation to act swiftly. Failure to do so can prejudice your insurance claim. The surveyor’s role is to provide us with the nature, cause and extent of damage. Surveyors do not take control of the cargo. You remain responsible for the safety of the cargo. Surveyors usually have an expertise in maritime casualties and you are advised to listen to their advice. If in doubt, contact Chadwicks or your insurers.
  • You must take all steps to avoid / minimise any further physical or financial loss. The cargo remains your property. Ownership of the product does not pass to the insurer, unless there is an express written agreement. The surveyor is only there to record and advise, not to take control. Any delays caused by your inaction may affect your insurance claim. 
  • Once all required documentation is submitted, the salvage/loss can be established by the surveyor. The surveyor will report in full to your insurers or your overseas settlement agents.

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