Insurance Claims

Chadwicks Risk & Insurance Claims Philosophy

At Chadwicks Risk & Insurance, our approach to insurance claims is expressed in our company trademark: "Best Advice, Best Practice, Best Service". In order to achieve the Best (Claims) Service and consistently deliver excellence in insurance claims, we have invested in state-of-the-art insurance claim technology. As a result, we are able to track your insurance claim electronically, from the date of claim notification until its conclusion. In addition to our investment in insurance software, we have created insurance claim forms that can be completed online and a step by step procedural guide, which if followed, will assist in achieving a prompt settlement of your loss.

  • Service Level Objectives

Chadwicks Risk & Insurance commits to the following:

    • a dedicated insurance claims handler for your account
    • an acknowledgement of all new insurance claims within 24 hours (workdays)
    • a meaningful response to all insurance claim queries within 48 hours (workdays)
    • Car Accident: if documentation is in order (see Car Accident Procedures) then repairs authorised within two to three working days
    • Car Theft: settled within 30-45 days of notification (a waiting period is a market norm in that stolen vehicles are often recovered - see Car Theft Procedures)
    • Property Claims under R5000: settled within 5 working days providing all the documentation is in order (see General Property Procedures)
    • Property Losses over R5000: settled within reasonable time frame. Insurers will usually appoint an assessor (loss adjustor) to settle the insurance claim on their behalf
    • Other losses: settled within reasonable time frame (refer to Procedural guide for the insurance claim type)
    • Contact Marc Voges (Claims Head) if you do not receive insurance claim resolution as determined above 
    • Tim Chadwick and Jean Gloyne are personally contactable for all insurance claim issues which are not satisfactorily resolved or which require further escalation 


Contact us for any further assistance with your insurance claims or the procedures involved.




Newsletter Signup

Sign up for our newsletter here

* All fields are compulsory except company


Quick Contact

What is
6 + 3?:*
*Math question is for Spam prevention purposes


Strict Product Liability on the cards


The new Consumer Protection Bill, which has now been enacted, will have far reaching consequences for South African business in that Section 68 imposes Strict Liability on producers, distributors or suppliers to supply or manufacture goods free of defect...  


Late Claim Notification may mean "No Claim"


The rule of thumb to avoid falling victim to a claim denied on the basis of Late Notification is to notify your insurer and /or broker of any event that may give rise to a claim, no matter how small or trivial the event may seem. Rather let your insurers take whatever action they deem fit – this is after all why you pay them insurance premiums